Shipping Policy
Thank you for shopping with Veloura. Below you will find important information about our shipping process.
1. Order Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- You will receive a confirmation email once your order has been placed.
- A tracking number will be provided once your order has been shipped.
Please note: During peak seasons or promotional periods, processing times may be slightly extended.
2. Shipping Times
Estimated delivery times:
- United States: 7–12 business days
- United Kingdom: 6–10 business days
- Canada & Australia: 8–15 business days
- Europe: 7–14 business days
- Rest of World: 10–20 business days
- Delivery times may vary depending on customs, local postal services, and external factors beyond our control.
3. Shipping Costs
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Shipping fees are calculated at checkout.
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We may offer free shipping promotions from time to time.
4. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email.
Please allow 2–5 days for tracking information to update.
5. Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes once the shipment reaches your country.
These charges are the responsibility of the customer and are not controlled by Veloura.
6. Delays
While we strive to deliver your order on time, we are not responsible for delays caused by:
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Customs clearance procedures
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Postal service disruptions
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Weather conditions
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Incorrect shipping information provided by the customer
If your order is significantly delayed, please contact us and we will assist you.
7. Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us within 12 hours of placing your order.
8. Lost or Stolen Packages
Veloura is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier.
If your package is marked as delivered but you have not received it, please contact your local postal service first.